SERVICE PROFILE
📞 24/7 Service Profile – Power Load Ltd. (PLL)
Your Power, Our Priority – Anytime, Anywhere
🏢 About Our 24/7 Service
Power Load Ltd. (PLL) understands that power disruptions or equipment issues can happen at any time, impacting critical operations. To ensure uninterrupted performance for your business or facility, we provide round-the-clock, nationwide service support—available 24 hours a day, 7 days a week, 365 days a year.
Whether it’s an emergency generator repair at midnight, urgent lift maintenance on a holiday, or substation troubleshooting during peak hours, our rapid-response service team is always on standby to keep your systems running.
⚡ What We Offer Under 24/7 Support
- Emergency Repair & Troubleshooting – Swift response for generators, lifts, substations, UPS, and other equipment.
- On-Site Technical Assistance – Certified engineers available at your location within minimal time.
- Preventive Maintenance – Scheduled inspections and servicing to prevent downtime.
- Spare Parts Availability – Immediate access to critical components and accessories.
- Remote Support – Quick technical guidance via phone or video consultation.
- After-Sales Support – Extended service for all products supplied or installed by PLL.
🌐 Coverage Area
We proudly serve all divisions of Bangladesh, ensuring prompt service even in remote areas. Our growing network allows us to deploy the right team quickly, minimizing operational downtime for our clients.
👷 Our Service Team
- Skilled engineers and technicians trained locally and abroad.
- Fully equipped service vans with modern diagnostic and repair tools.
- Dedicated customer service line for instant coordination.
Technical Expert list:
Engr. Sumon
Designation: Head of Service Dept. Qualifications: B.Sc in EEE. Working experience: 15 years. Expert in: Generator, Substation, Lift, Air conditioner etc.
Engr. Md. Shipon Ahmed
Designation: Service Engineer (Electrical/Mechanical) Qualifications: B.Sc in EEE Working experience: 12 years Expert in: Generator, Substation, Lift, Air conditioner, Online UPS, AVS etc.
Engr. Md. Ariful Islam
Designation: Maintenance Engineer Qualifications: B.Sc in EEE Working experience: 10 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Engr. Siam Ahmed
Designation: Service Technician Qualifications: Vocational on Mechanic. Working experience: 09 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Sohel Rana
Designation: Field Technician Qualifications: HSC Working experience: 08 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Mosarof Karim
Designation: Spare Parts & Inventory Technician. Qualifications: SSC Working experience: 07 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Md. Saddam Ahmed
Designation: Documentation & Quality Control Officer Qualifications: MSc in English. Working experience: 15 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Engr. Munna
Designation: Field Service Engineer Qualifications: Diploma in Electrical Working experience: 14 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Engr. Sagor
Designation: Service Coordinator Qualifications: B.Sc in EEE Working experience: 15 years Expert in: Generator, Substation, Lift, Air conditioner etc.
Engr. Likhon Ahmed
Designation: Senior Service Manager Qualifications: B.Sc in EEE Working experience: 15 years Expert in: Generator, Substation, Lift, Air conditioner etc.
OUR SERVICE POLICY:
We adopt following system to ensure proper customer service: –
- Free routine maintenance (part of PPM)
Our Engineers are used to visit all customers’ site once in every month within the city area without any charges within warranty period. This is a friendly visit to perform minor preventive maintenance and to discuss the operational and functional problems. We cover whole country similarly in every three months i.e quarterly.
- Monitoring
In every month we are used to send “postal pre-paid service cards”/EMAIL/SMS /OVER TELEPHONE/PHYSICAL VISIT to every customer around the country, asking some service and performance related questions against our supplied equipment /generating sets.
- On calls / Emergency service
We maintain a register book to record on calls or emergency calls on service. As soon as we find any problem we are used to attend the job within 2-8 hrs within Dhaka and within 36 hrs out site Dhaka.
- Warranty, Contractual & Post Warranty service
We maintain individual register book to support above-mentioned services. We offer priority response to these category customers and try to maintain spare parts stock as much as possible against these category machines. We also offer routine & preventive maintenance for these customers.
* Spares support
- Professional installation & service support
- Technical news on recent up-gradation
* Coordination with company management and activity analysis
- Management evaluates performance of service dept and engine down time by collecting
- Morning tea discussion reports
- Postal Pre-paid Service Cards)/EMAIL/SMS that receives from the customers
- On call / Emergency call register
- Warranty, Contractual and post warranty register.
- Management takes initiative to include Service Dept in the below listed meetings for monitoring analysis –
- 24 Term meetings (15 days = 1 Term) in a calendar year on performance evaluation and monitoring.
- Quarterly meeting on total evaluation and service monitoring.
Strategic changes are brought into account during these meetings.
CONCLUSION:
We believe service will initiate passive sales, so we emphasis on service. In the beginning we explain our mission to be “NUMBER ONE” among the local service providing companies and looking for the cooperation of all concern to fulfill our mission. Our company philosophy is to be the partner of the buyer rather to be a seller only.